Front pageExchanges, Returns, Complaints

Exchanges, Returns, Complaints

Complaints

Complained goods with a defect or inconsistent with the order should be sent back together
with a completed complaint form to the following address:

Boxingstore.pl
ul. Wał Miedzeszyński 466 B1
03-994 Warsaw
tel. 534-440-184


If you do not have a printer, you can attach a handwritten form specifying in it:

- your login from the store and order number
- name, surname and contact telephone number
- full address for return shipping
- account number and data for the customer's transfer
- the reason for the complaint or a description of the defect

THE PRODUCT SHOULD BE CAREFULLY PACKAGE TO PROTECT IT AGAINST
DAMAGE DURING TRANSPORT

Please be advised that we do not accept cash on delivery packages. We return the money to the account
customer's banking

After receiving the parcel with the above-mentioned attachments, the complaint will be considered within 14 days and you will be notified of its result.

If there are any problems, we will contact you by e-mail or by phone after receiving the parcel.


For information on the complaint, please contact the Department
Exchange, Returns and Complaints at tel. 534-440-184 or email: kontakt@boxingstore.pl

Note: The manufacturer's warranty does not cover damage caused by using the product contrary to its intended use. The manufacturer's warranty does not cover abrasions and abrasions resulting from the natural wear process of the product.

Exchange

If it turns out that we have chosen the wrong size, you can exchange the goods (if available) for a different size or model.
The purchased goods can be replaced within 14 days from the date of its receipt.

In order to exchange the goods, please send them back without downloading the data:

Boxingstore.pl
ul. Wał Miedzeszyński 466 B1
03-994 Warsaw
tel. 534-440-184

along with the completed exchange form and proof of purchase (receipt / invoice) attached to the package:


If you do not have a printer, you can attach a handwritten form specifying in it:

- your login from the store and order number
- name, surname and contact telephone number
- full address for return shipping
- model, size and color of the goods to be replaced

THE GOODS SHOULD BE CAREFULLY PACKED TO PROTECT IT FROM
DAMAGE DURING TRANSPORT

In the event of an exchange, the costs of return shipping are covered by the Buyer.
Shipping costs to the buyer depend on the agreed form of shipping (mail / courier)


Possible surcharge added to shipping costs. Only brand new and unused goods are subject to exchange.

We would like to kindly inform you that the exchange is possible if we have the selected product (model, color, size)
available in stock by the customer. The exchange takes up to 14 days from the date of receipt of the package from us.

Please be advised that we do not accept cash on delivery packages.

The exchange option is independent and does not in any way limit the consumer's statutory right to withdraw from the contract.

If there are any problems, we will contact you by e-mail or by phone after receiving the parcel.

For information on replacement, please contact the Department
Exchanges / Returns / Complaints at the phone number 534-440-184 or by e-mail to the following address: kontakt@boxingstore.pl

Foreign customers - due to the high cost of foreign shipments, it is possible to exchange goods
only after the Customer pays the shipping costs.

Return of goods / Withdrawal from a distance contract

 

To speed up the procedure of withdrawal from the sales contract, we have prepared for customers to download
template of the declaration of will to withdraw from a distance contract. Sending it to us along with the goods
and proof of purchase (receipt / invoices) will significantly facilitate the work of the Department of Returns, Exchange and Complaints.
Shipping address:

Boxingstore.pl
ul. Wał Miedzeszyński 466 B1
03-994 Warsaw
tel. 534-440-184

Each customer who is a consumer within the meaning of art. 221 of the Civil Code and the user
from our store has the right to withdraw under the law
from the concluded contract for the purchase of goods, without giving any reason, within 14 days from the date
receipt of the goods by the consumer. A written declaration of withdrawal should be sent to the following address:
Boxingstore.pl
ul. Wał Miedzeszyński 466 B1
03-994 Warsaw
tel. 534-440-184

  The deadline is met if the consumer sends a declaration of withdrawal to the address provided before that date. In the event of withdrawal from a distance contract, the contract is considered void. What the parties have provided is returned unchanged, unless the change was necessary within the ordinary management. The return should be made immediately, not later than within 14 days of withdrawal from the contract.

THE GOODS MUST BE CAREFULLY PACKED TO PROTECT IT FROM
DAMAGE DURING TRANSPORT
THE COSTS OF PACKING AND RETURNING THE GOODS WILL BE BEAR BY THE CUSTOMER


If you do not have a printer, you can attach a handwritten form specifying in it:

- order number
- name, surname and contact telephone number
- account number and data for the customer's transfer

Please be advised that we do not accept cash on delivery packages. We return the money to the given amount
Customer's bank account. The money will be refunded up to 14 days from the date of delivery.

If there are any problems, we will contact you after receiving the parcel
by e-mail or by phone.

For information on return (withdrawal from the contract), please contact the Department
Exchanges / Returns / Complaints at tel. +48 534-440-184 or email: kontakt@boxingstore.pl



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